Business Office Coordinator

$16.51 - $19.35 / hour

Business Office Coordinator
Location: Elderwood at North Creek – North Creek, NY
Job Type: Full-Time
Pay Range: $16.51– $19.35/ hour (based on experience and qualifications)

 

Join our team at Elderwood at North Creek, a leading long-term care facility in North Creek, NY!

At Elderwood at North Creek, we take pride in providing high-quality, personalized care to our residents in a warm and supportive environment. As a Business Office Coordinator, you’ll play a vital role in maintaining financial accuracy, providing resident support, and guiding the administrative team.

 

Why Elderwood at North Creek?

• A collaborative, supportive, and welcoming on-site team

• Leadership that values your experience and encourages your growth

• A workplace culture built on compassion, dignity, and respect

Preview of Elderwood Benefits:

• Full suite of health benefits – Medical, Dental, Vision

• Paid Time Off (PTO) & Holiday Package

• Tuition Assistance Program – invest in your future while you work

• Gas Allowance Stipend Program

• Employee Referral Bonus Program

• Career development and advancement opportunities

 

 

Position Overview:

 

Elderwood is seeking a Business Office Coordinator to join our growing professional team! The ideal candidate will have experience in a healthcare business office related setting, with working knowledge of third party payers, census, private pay collections, and the Medicaid application process.

You’ll also work closely with residents and families to ensure financial transparency and support.While prior healthcare finance experience is strongly preferred, we are willing to train the right candidate who demonstrates strong office skills, Excel proficiency, and a willingness to learn!

 

The Business Office Coordinator is responsible for accounts receivable, including billing and collection of private pay accounts, and follow up on the status of Medicaid applications. Obtains appropriate insurance information necessary for timely and successful collection of all accounts; management of facility petty cash accounts and resident accounts; as well as maintenance of census, admission, re-admission and discharge records. Should be familiar with electronic medical records and attend to other duties as assigned.

 

 

Key Responsibilities:

Billing & Financial Operations:

• Manage billing and collections for private pay, Medicaid, Medicare, and third-party insurance

• Perform bank reconciliations, monitor petty cash and dietary deposits, and reconcile resident trust accounts

• Complete month-end close, prepare financial reports, and support year-end audits

• Submit claims and follow through the AR and reimbursement cycle to ensure accurate and timely payments

Resident Financial Support:

• Assist residents and families with understanding billing and payment processes

• Guide families through Medicaid applications and eligibility requirements; communicate with county caseworkers

• Provide coverage updates, respond to financial inquiries, and prepare account rebates upon discharge

• Process admissions, discharges, and maintain up-to-date financial and system records

Administrative & Team Leadership:

• Supervise Business Office Clerk and/or Receptionist staff (if applicable)

• Ensure accurate entry of census data, account changes, and ancillary charges

• Oversee aging reports, collection efforts, and cash posting processes

• Provide guidance to other Business Office Coordinators under the direction of the Sr. Director of Revenue Cycle Management

Qualifications:

• Minimum of two years previous Billing/Accounts Receivable experience required.
• Working knowledge of Medicare A and B, Medicaid and third party insurance required.
• High school diploma with business training, including typing and book keeping.
• Proficient in Excel.
• Experience in a Long Term Care setting highly preferred.
• This position requires regular interaction with residents, coworkers, visitors, and/or supervisors. In order to ensure a safe work environment for residents, coworkers, visitors, and/or supervisors of the Company, and to permit unfettered communication between the employee and those residents, coworkers, visitors, and supervisors, this position requires that the employee be able to read, write, speak, and understand the English language at an intermediate or more advanced level.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants and employees are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status or any other protected Federal, State/Province or Local status unrelated to the performance of the work involved.