Immediate opening for a Member Service Associate in Buffalo, NY!
Elderwood Health Plan is currently seeking a Member Service Associate to join our managed long-term care interdisciplinary (MLTC) team. This is a critical healthcare role as you serve as a main contact for our health plan members, which consists of 100% Medicaid paid services.
In this role, you are responsible for providing customer service and medical office assistance for the non-clinical aspects of our plan members’ person-centered plan of care. The person in this role will ideally understand the challenges and needs of the membership, in addition to having experience with using an EMR.
This is a great opportunity for someone who has worked in a primary care physicians office or a large hospital outpatient clinic.
Our Member Service Representatives (MSR) are responsible for the non-clinical aspects of an EW Health Plan members’ person-centered plan of care and will serve as the primary point of contact for members. An important part of this role is maintaining a high level of professionalism and establishing a rapport with every member
Other tasks include:
Elderwood expects all current and new employees to be vaccinated against COVID-19. If hired, you will be required to provide proof of vaccination. Employees may request a medical or religious exemption from vaccination.